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Terms and Conditions

The Visual System and Sign Company LTD

Unit 5 Pennine Court, Standback Way, Skelmanthorpe, Huddersfield, HD8 9GA
Tel: 01484 865786 Fax: 01484 865788 email: sales@visualsystemsltd.co.uk

 

Terms and Conditions - Dec 2009

 

PRICES

All our prices exclude VAT, carriage, customs charges or country taxes. These are all the responsibility of the customer to pay. Prices for carriage are on application and subject to quantity, weight dimensions and product type ordered.

 

MINIMUM ORDER

We have a minimum order value of £ 50.00 + VAT ( excluding carriage. ) For overseas customers the appropriate currency conversion will be made. We do accept orders under this value but payment is required in full with the order.

 

PAYMENT

Payment is required in full on receipt of an order unless credit facilities have been arranged.
Credit facilities are not available to NEW ACCOUNTS or IN-ACTIVE ACCOUNTS or ON 1 OFF ORDERS.
Payment is required in full for all customers outside of the United Kingdom.
No manufacturing will take place until payment is received in full.
All credit accounts are due for payment 30 days from the date on the invoice with No exceptions. Interest charges of 5% per month of the invoice value will be charged on payments not received within 30 days of the invoice date.
Payment can be made via bank transfer ( please ask for our BACS details ) cheque ( allow 7 working days to clear ) and credit card. A 3% charge is applicable on all credit card orders. For further payment options speak to our accounts department on the number above.
Payment can be in British pounds or Euros. For anyone outside of Europe wishing to order and pay for goods, please speak to our accounts department prior to sending any other currency.

 

DELIVERY

As all products are manufactured on receipt of an order ( nothing is carried in stock ) delivery times may vary from between one week to several weeks depending on the product type and quantity ordered.
All our goods are despatched by independent carriers on a 2 to 3 day delivery service in the UK only. A next day service is available for an extra premium on request. For customers outside of the UK you will be advised of a delivery schedule on receipt of the order.
The risk of the goods shall pass to the customer upon acceptance of delivery and signing of the delivery note.
All goods must be signed for as “ unchecked “ or “ un-examined “ if they are not opened and inspected when received from the delivery driver, as by signing your name and not writing “ unchecked “ you are accepting that you have received the goods in good condition. We will not accept responsibility for goods that are signed for in “ good condition “ and are subsequently found to be damaged or are just signed for without first inspecting.
Any damages, shortages or complaints regarding the delivery must be informed to our sale department on 01484 865786 within 24 hours of receipt of goods.

 

RETURN OF GOODS

No return of goods will be accepted without prior agreement in writing and the issue of a returns reference number.
Used goods cannot be returned unless a fault has developed during use.
Delivery of goods back to ourselves is the responsibility of the customer. Please ensure that goods are returned in their original unused and packed state in their original condition with FULL documentation enclosed.
It is advised that you take out insurance when sending anything back to ourselves, as the liability for any damage falls on the sender i.e. you ).
We can arrange for the goods to be collected from yourselves if you do not have facilities to do so yourself. The minimum charge for this is £ 60. Prices are available on request and are subject to your location, the service required, quantity and type of product ordered.
The delivery address for returns is that above for the attention of the return department and quoting the return reference number.
All our products are made to order. Some are uniquely and specially designed for individual customer needs. We do not hold any stock. All orders are made as and when they come in.
Returns, exchanges, cancelled orders are all subject to a handling charge. This charge will be a minimum of 35% of the full invoice value including VAT and carriage and is subject to what has actually been ordered.
This charge covers the cost of the original invoice, un-packing and re-packing, delivery charges, collection arrangements and carrier charges, issue of credit note, general administration and the cost of restocking if possible.
Please see point on Cancellation of Orders.
The handling charge may be as much as 100% of the total invoice value if the goods have been specially designed or manufactured.

 

DAMAGED GOODS / SHORTAGES

The purchaser must acknowledge receipt of any damaged goods or shortages by signing and dating the carriers’ delivery note with the words DAMAGED, UN-EXAMINED, UNCHECKED, UN-OPENED or SHORT.
Damages and shortages must be notified to the Company in writing within 24 hours of delivery.
Damaged goods must be retained in their original packing for inspection by our carriers insurers. Under no circumstances must goods or packaging be disposed of without receiving written consent from ourselves.

 

CANCELLATION OF ORDERS

All our goods are manufactured to order. Nothing is held in stock.
There will be a minimum 35% surcharge ( possibly 100% ) of the full invoice value if an order is cancelled ( see return of goods section for explanation ). This percentage is subject to the item ordered and varies from product to product.
If however the goods have been specially manufactured to your individual needs, we will not be able to accept them back.
For printed T.Cards, non-standard patient name panels and ward information boards, artwork, plate making and labour costs will be charged for. In these instances 100% of the total invoice value is payable.

 

OWNERSHIP OF GOODS

All goods remain the property of The Visual system and Sign Company Ltd until full payment is received and funds are cleared at our bank

 

OTHER NOTES

A 3% charge is applicable on ALL credit card orders.